Terms of Service

1. Introduction

These Terms of Service govern your use of ClarityLegal ("the Service"), a practice management software solution provided by Hummingbird Labs Ltd. By using the Service, you agree to these terms in their entirety.

2. Service Description

ClarityLegal provides practice management software solutions for UK legal professionals, including:

  • Client and matter management
  • Time recording and billing
  • Trust accounting
  • Document management and templating
  • Client portal access
  • Regulatory compliance tools

3. Subscription and Payment Terms

  • Subscription fees are charged on a per-seat basis at £39/seat/month
  • Payment is processed via Stripe
  • Subscriptions automatically renew unless cancelled
  • Minimum seat count must match active users plus pending invitations
  • Refunds are provided in accordance with applicable law
  • Prices may be subject to change with 30 days notice

4. Security and Data Protection

  • AES-256 encryption for all data at rest and in transit
  • UK-based certified data centers with automated daily backups
  • Compliance with SOC 1/2 Type II, ISO/IEC 27001:2013, ISO 14001, ISO50001, PCI-DSS standards
  • Regular security audits and penetration testing
  • Data processing in accordance with GDPR and UK data protection laws

5. User Obligations

  • Maintain confidentiality of login credentials
  • Ensure accuracy of client and matter information
  • Comply with all applicable laws and regulations
  • Maintain appropriate client confidentiality
  • Use the service in accordance with professional legal standards
  • Not attempt to reverse engineer or copy the service
  • Not use the service for any illegal or unauthorized purpose

6. Client Portal

  • Access tokens are unique and must not be shared
  • Users are responsible for managing client access
  • Portal access can be revoked at any time
  • Clients must maintain confidentiality of their access credentials

7. Intellectual Property

All rights, title, and interest in the Service, including all intellectual property rights, remain with Hummingbird Labs Ltd. Users are granted a limited, non-exclusive license to use the Service.

8. Service Availability and Support

  • We aim for 99.9% uptime but do not guarantee uninterrupted service
  • Maintenance windows will be communicated in advance
  • Technical support is provided during UK business hours
  • Emergency support is available for critical issues

9. Limitation of Liability

To the maximum extent permitted by law, ClarityLegal shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Service interruptions or data loss
  • Any damages exceeding the fees paid in the last 12 months

10. Termination

  • You may cancel your subscription at any time
  • We may terminate service for violation of these terms
  • Data will be retained for 180 days after termination
  • Data exports are available upon request during retention period

11. Changes to Terms

We reserve the right to modify these terms at any time. Users will be notified of significant changes 30 days in advance. Continued use of the Service constitutes acceptance of modified terms.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.